| Chapter | Description | DurationHours | DurationMinutes |
| Introduction | Ice breaking Sessions,General Rules to be followed in an Institute,Importance of an Office Assistant,Role of an Office Assistant, Health and hygiene, Basics of Grammar | 2 | 0 |
| English Fundamentals | Parts of Speech:Nouns, Verbs, Adjectives, Adverbs, Pronouns,Prepositions, Conjunctions, Articles | 10 | 0 |
| English Fundamentals | Tenses:Past Tense,Present Tense,Future Tense | 4 | 0 |
| English Fundamentals | Commonly used Words ( At lest 100 commonly used words) – Day to day used words, Fruits, Vegetables, Bank, Post Office etc.,Punctuations and intonations | 4 | 0 |
| English Fundamentals | Practice on Constructing simple sentence, Safety, Health and hygiene | 10 | 0 |
| English Fundamentals | Introducing Self, Safety, Health and hygiene | 4 | 0 |
| English Fundamentals | Greeting Others, Safety, Health and hygiene | 4 | 0 |
| English Fundamentals | Asking Clarifications, Safety, Health and hygiene | 4 | 0 |
| English Fundamentals | Paragraph Reading, Safety, Health and hygiene | 4 | 0 |
| English Fundamentals | Conversing in Simple English, Safety, Health and hygiene | 10 | 0 |
| Introduction to Computers | Definition of a Computer,Function of a Computer,Introduction to Basic Terms used – Hardware, Software , Data etc.,Input / Output Devices, Safety, Health and hygiene | 4 | 0 |
| Introduction to MS Word | Creating Organizing and Formatting the document,Viewing an office Document,Choosing Commands – Office Button,Customizing the Quick Access tool Bar,Creating Blank office Documents,Saving an Office Document,Editing Text, Deleting Text,Copy and Paste, Safety, Health and hygiene | 10 | 0 |
| Introduction to MS Word | Find and Replace,Checking Spelling,Formatting Office Documents,Font Size, Style and Color,Text Alignment,Document Page Setting,Setting Page Margins,Adding Headers and Footers,Inserting Page Numbers,Creating Bulleted and Numbered List, Safety, Health and hygiene | 10 | 0 |
| Introduction to MS Excel | Viewing an Excel Window,Selecting Cells,Entering value on a Worksheet,Using Auto fill option,Inserting and Deleting Cell,Naming a Worksheet, Safety, Health and hygiene | 10 | 0 |
| Introduction to MS Excel | Inserting a deleting a worksheet,Hide / Un hide worksheet, Column or a Row ,Adjusting Row Height or Column Width,Cell Referencing,Creating a Simple Formula,Use a range in a Formula,Using Auto sum Option, Safety, Health and hygiene, group discussion | 10 | 0 |
| Introduction to MS PowerPoint | Viewing a PowerPoint Window,Browsing a Presentation,Creating new and Consistent Slides,Working with Objects,Resizing Text while typing, Safety, Health and hygiene, group discussion | 10 | 0 |
| Introduction to MS PowerPoint | Moving and Indenting Text,Modifying a bulleted or numbered List,Creating Text to Columns,Rearranging Slides,Using slides from other Presentation,Controlling Slide appearance with Masters,Inserting a Table,Modifying a Table,Adding Animation,Creating Slide Transitions, Safety, Health and hygiene, rapport building | 10 | 0 |
| Test | Test / Discussion/ Revision | 6 | 0 |
| Office Filing Procedure | General Rules to be followed in Filing the Papers,Maintaining Inward / Outward Register, Safety, Health and hygiene, Stress management | 6 | 0 |
| Use of Photocopier, Fax Machine,EPBAX | Practice using Photocopier and Fax Machine, Safety, Health and hygiene, Planning and goal setting | 6 | 0 |
| Accounting Support | Identifying Different types of Vouchers used in a Bank,Understanding different types of Cheques,Getting a Demand Draft from the Bank, Safety, Health and hygiene, Interpaersonal Skills | 6 | 0 |
| Telephone Etiquette | Receiving Call,Transferring Call,Taking Message / Voice Mails,Making outgoing Calls,Holding Procedure | 6 | 0 |
| Soft Skills - General Module | Greeting Others,Asking for Clarifications,Social Etiquette and Mannerisms,Personal Grooming,Cleanliness and Hygiene | 8 | 0 |
| Soft Skills - Effective Communication | Verbal Communication,Non Verbal Communication,Listening Skills,Interpersonal Skill | 8 | 0 |
| Soft Skills - Core Values and Ethics | Core Values – Honesty, Sincerity, Team work, Care for Environment, Respect for other,Work Ethics,Golden Rules to be Followed in an Organization,General Discipline, Code of Conduct | 8 | 0 |
| Soft Skills - Time Management | Manage your time Effectively - * Safety Conscious and Safe Working Practices * Concern for Quality * Customer Service | 10 | 0 |