| Chapter | Description | DurationHours | DurationMinutes |
| Introduction | Ice breaking sessions General rules to be followed in the institute Growth of retail sector Job opportunities in retail sector | 2 | 0 |
| Introduction to retail | Objective What is retail sales? Who are the major players in retail stores Virtual tour to a retail store Identifying the day to day activities in a retail store Role of a customer service associate Day to day activities carried out an associate Importance of customer service | 8 | 0 |
| Introduction to products | Objective Types of products Perishable and non perishable products Arrangement of products in a retail store Activities | 8 | 0 |
| Test /discussion/revision | Test /discussion/revision | 2 | 0 |
| Safe working environment | Objective Importance of store safety First aid, fire safety and evacuation procedure Handling such situations Practice on giving first aid Role play oh handling theft Scanners and other safety devices used in a retail store | 8 | 0 |
| Food safety practices | Cleanliness and personal hygiene Food safety standards Statutory requirement Understand the method of preserving food products Cleaning work area and equipment Simulated exercises | 10 | 0 |
| Spoken english | Parts of speech Nouns, verbs, adjectives, adverbs, pronouns,prepositions, conjunctions, articles Tenses Past tense Present tense Future tense | 20 | 0 |
| Spoken english | Commonly used words ( at lest 100 commonly used words) – day to day used words, fruits, vegetables, bank, post office etc.,punctuations and intonations Practice on constructing simple sentence | 20 | 0 |
| Spoken english | Paragraph reading Conversing in simple english | 20 | 0 |
| Test / discussion / revision | Test / discussion / revision | 2 | 0 |
| Customer service | Objective Who is a customer? Different types of customers Understanding basics of consumer behavior Understanding customer relations Dynamics of customers Building rapport with a customer Handling irate customers Role plays on customer service | 20 | 0 |
| Merchandizing and visual merchandizing | Objective What is merchandizing? What is visual merchandizing? Importance of vm Support structure for vm Props Displays Merchandizing and category presentation Activities related to vm – simulated exercises | 20 | 0 |
| Selling skills | Objective What is selling? Qualities of a good salesman Selling cycle – steps Sales inventory Identifying customer needs Probing to identify customer needs Dynamics of sales and service delivery Handling complex sales situation Role plays | 20 | 0 |
| Test/discussion /revision | Test/discussion /revision | 2 | 0 |
| Point of sale | Objective Hardware and software used in a retail shop Pos and non pos – label ling, bar code reader, computer, printer,currency counter Pos handling procedure Stacking norms Simulated exercises | 20 | 0 |
| Bar coding | Objective What is bar code? How to bar code a product? Simulated exercises on bar coding | 18 | 0 |
| Inventory control | Receiving and processing of incoming goods Receiving and checking stock Unloading of stock Wrapping and packaging materials Safe lifting and carrying techniques | 18 | 0 |
| Managing till | Objective What is a till? Billing Modes of payment Handling cash Bagging Queue management Simulated exercises | 18 | 0 |
| Test /discussion/ revision | Test /discussion/ revision | 2 | 0 |
| Basic it | Introduction to computers Functions of a computer Input / output devices Computer terminology Simple trouble shooting Ms word applications | 12 | 0 |
| Basic it | Ms excel application Ms powerpoint application What is internet? Searching information on the net Creating an e- mail account Sending and receiving e- mail | 18 | 0 |
| General module | Greeting others Asking for clarifications Social etiquette and mannerisms Personal grooming Cleanliness and hygiene Spoken English – Part 1 | 20 | 0 |
| Effective communication | Verbal communication Non verbal communication Listening skills Interpersonal skill Spoken English – Part 2 | 20 | 0 |
| Core values and ethics | Core values – honesty, sincerity, team work, care for environment, respect for other Work ethics Golden rules to be followed in an organization General discipline, code of conduct | 20 | 0 |
| Time management | Managing your time effectively | 10 | 0 |
| Winning attitude | What is attitude? What are the traits of attitude? What is positive attitude? What is negative attitude? What are the consequences of negative attitude? Can the attitude be changed? | 10 | 0 |
| Counseling | Selecting a right Career Career Opportunities Career Guidance Industry Orientation Growth path in a career One to one counseling Pre placement Talks Resume writing Winning an Interview Industry Visits | 20 | 0 |
| Final Test / Discussion/ Revision | Final Test / Discussion/ Revision | 12 | 0 |