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SHORTTERMCOURSE/SPOKEN ENGLISH & COMMUNICATION SKILLS
Sl.No Chapter Description
1 Alphabets Capital and small letters Alphabets
2 Vowels and consonants Vowels Consonants
3 Things identification Fruits Vegetables Animals Profession Occupation Relationships
4 Understanding short messages Simple conversations Interesting conversations Medium of conversation
5 Speaking and listening test Speaking and listening test
6 Noun and verb Noun Classification of nouns Verb Classification of verbs Parts of speech
7 Tense Types of tenses Past tense
8 Tenses Present tense Future tense
9 Active and passive voice Active voice Passive voice Punctuation marks
10 Writing and speaking test Writing and speaking test
11 Introducing oneself Basic introduction
12 7C's of communication Developing effective communication Components of good communication
13 Strengths and weaknesses Strengths Weaknesses
14 Planning and goal setting Planning Components of a plan Identifying goals
15 Managing oneself Self management Managing emotions Maintaining discipline
16 Test on self management Test on self management
17 Time management Expressing time in words Punctuality
18 Game play Planning Managing commitments
19 Speaking and listening test Speaking and listening test
20 Team building Building team Aligned team Unaligned team
21 Motivation/Inspiration Motivation Motivation through inspiration
22 Motivation/Inspiration Attracting customers Qualities of a good speaker
23 Situation play Responding to situations
24 Test on motivation and team building Test on motivation and team building
25 Ethics Basic ethics Codes of ethics Ethics in workplace Ethical decision making Social responsibility Value creation
26 Ethics in real time Real time examples
27 Test on ethics Test on ethics
28 Interpersonal skill development Interpersonal relationships Personal grooming Presentation skills
29 Positive relationships and group discussion Positive relationships Group discussion Ethics in group discussion
30 Work, business, e-mail and phone etiquette Work etiquette Business etiquette E-mail etiquette Format of an e-mail Phone etiquette
31 Resume writing and interview skills Resume writing Format of a resume Interview skills Presentation skills
32 Working under stress Physical stress Mental stress Remedies to overcome stress
33 Working under stress Concentration Maintaining work consistency Stress management
34 Test Test
35 Computer and internet operational skills Computer Input and output devices Keyboard shortcuts
36 Computer and internet operational skills MS-Office Internet networking Mails
37 Telecommunication skills Incoming calls Outgoing calls Transferring calls
38 Telecommunication skills Fax Mini Exchange
39 Test Test
ChapterDescriptionDurationHoursDurationMinutes
AlphabetsCapital and small letters Alphabets20
Vowels and consonantsVowels Consonants20
Things identificationFruits Vegetables Animals Profession Occupation Relationships20
Understanding short messagesSimple conversations Interesting conversations Medium of conversation20
Speaking and listening testSpeaking and listening test40
Noun and verbNoun Classification of nouns Verb Classification of verbs Parts of speech20
TenseTypes of tenses Past tense20
TensesPresent tense Future tense20
Active and passive voiceActive voice Passive voice Punctuation marks20
Writing and speaking testWriting and speaking test40
Introducing oneselfBasic introduction20
7C's of communicationDeveloping effective communication Components of good communication40
Strengths and weaknessesStrengths Weaknesses20
Planning and goal settingPlanning Components of a plan Identifying goals20
Managing oneselfSelf management Managing emotions Maintaining discipline20
Test on self managementTest on self management40
Time managementExpressing time in words Punctuality20
Game playPlanning Managing commitments20
Speaking and listening testSpeaking and listening test40
Team buildingBuilding team Aligned team Unaligned team20
Motivation/InspirationMotivation Motivation through inspiration20
Motivation/InspirationAttracting customers Qualities of a good speaker20
Situation playResponding to situations20
Test on motivation and team buildingTest on motivation and team building40
EthicsBasic ethics Codes of ethics Ethics in workplace Ethical decision making Social responsibility Value creation60
Ethics in real timeReal time examples40
Test on ethicsTest on ethics40
Interpersonal skill developmentInterpersonal relationships Personal grooming Presentation skills20
Positive relationships and group discussionPositive relationships Group discussion Ethics in group discussion20
Work, business, e-mail and phone etiquetteWork etiquette Business etiquette E-mail etiquette Format of an e-mail Phone etiquette20
Resume writing and interview skillsResume writing Format of a resume Interview skills Presentation skills20
Working under stressPhysical stress Mental stress Remedies to overcome stress20
Working under stressConcentration Maintaining work consistency Stress management20
TestTest40
Computer and internet operational skillsComputer Input and output devices Keyboard shortcuts20
Computer and internet operational skillsMS-Office Internet networking Mails20
Telecommunication skillsIncoming calls Outgoing calls Transferring calls20
Telecommunication skillsFax Mini Exchange20
TestTest20