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OLM/HOSPITALITY ASSISTANT
Sl.No Chapter Description
1 Introduction Ice breaking sessions General safety rules to be followed Job opportunities in service sector Introduction to food and beverages
2 Food and beverage service Introduction to various types of outlets where f and b service is required
3 Hygiene management Importance of hygiene Effects of food contamination
4 Types of restaurant formats Restaurant setup Theme setup Bar cum restaurant setup Coffee shop setup Pantry setup Garden service Various ceremonies
5 Test / discussion / revision Test / discussion / revision
6 Food service Indian food Chinese food Thai food Other types
7 Preparation of service area Co ordination with house keeping department, linen room, banquet manager, front desh etc Practice
8 Guest handling Definition of a guest Types of guests Guest handling skills
9 Menu preparation Meaning of menu Menu preparation technique Order taking skills
10 Service Party service practice
11 Service National theme service
12 Presentation Importance of food presentation Practice food presentation
13 Presentation Bill presentation skills
14 Test / discussion / revision Test / discussion / revision
15 Service techniques Alcohol / non alcohol service Dress code Making of various drinks
16 Soft Skills Introduction to Soft Skills Communication Skills Self Awareness
17 Soft Skills Planning and goal setting Self Management Time Management Game Play
18 Soft Skills Speaking and Listening Test Team Building Motivation and Inspiration Ethics
19 Safety Machine Safety Material Handling Safety
20 Health Introduction to Health and Hygiene Factors related to Health Maintaining Good Health
21 Final Test / Discussion / Revision Final Test / Discussion / Revision
ChapterDescriptionDurationHoursDurationMinutes
IntroductionIce breaking sessions General safety rules to be followed Job opportunities in service sector Introduction to food and beverages20
Food and beverage serviceIntroduction to various types of outlets where f and b service is required80
Hygiene managementImportance of hygiene Effects of food contamination100
Types of restaurant formatsRestaurant setup Theme setup Bar cum restaurant setup Coffee shop setup Pantry setup Garden service Various ceremonies200
Test / discussion / revisionTest / discussion / revision20
Food serviceIndian food Chinese food Thai food Other types160
Preparation of service areaCo ordination with house keeping department, linen room, banquet manager, front desh etc Practice200
Guest handlingDefinition of a guest Types of guests Guest handling skills100
Menu preparationMeaning of menu Menu preparation technique Order taking skills100
ServiceParty service practice200
ServiceNational theme service100
PresentationImportance of food presentation Practice food presentation200
PresentationBill presentation skills100
Test / discussion / revisionTest / discussion / revision20
Service techniquesAlcohol / non alcohol service Dress code Making of various drinks200
Soft SkillsIntroduction to Soft Skills Communication Skills Self Awareness100
Soft SkillsPlanning and goal setting Self Management Time Management Game Play100
Soft SkillsSpeaking and Listening Test Team Building Motivation and Inspiration Ethics100
SafetyMachine Safety Material Handling Safety80
HealthIntroduction to Health and Hygiene Factors related to Health Maintaining Good Health160
Final Test / Discussion / RevisionFinal Test / Discussion / Revision60