| Chapter | Description | DurationHours | DurationMinutes |
| Introduction | General Safety General Discipline Role of a Sales person Job of a sales person | 2 | 0 |
| Introduction to Retail | Various categories of the products Scanning and other security systems | 4 | 0 |
| First Aid | Importance of Store Safety and Security First Aid Fire Safety Evacuation procedures | 4 | 0 |
| Retail food Safety Practice | Introduction Personal Hygiene Sanitation and House keeping Food Safety Plan/Program | 4 | 0 |
| Speak Well | Importance of Personality in Career growth Introduction to communication English Speaking Traits of personality | 6 | 0 |
| Test /Discussion/Revision | Test /Discussion/Revision | 2 | 0 |
| Customer Relations | Basics of Consumer Behavior 5A's concept Profiling retail market Customer Relations Dynamics of Customer | 6 | 0 |
| Merchandising and Visual Merchandising | Introduction to Merchandising Introduction to Visual Merchandising Retail Visual Illustrations VM support structures Display Category Presentation | 8 | 0 |
| Selling Skills | Basics of Selling Greeting your prospect First time impression Rapport building Wants and Needs Questioning techniques Qualities of Sales person Body Language Effective Communication Suggestive Selling Selling high end products handling complex situations | 10 | 0 |
| Basics of Computer | Understanding the hardware Parts of a computer Storage devices Input/Output Devices Retail and Bar coding Portable Data Terminals RFID in Retail. Internet Explorer Key board short cuts Data Entry Equipments | 12 | 0 |
| Test /Discussion/Revision | Test /Discussion/Revision | 2 | 0 |
| Retail Equipments | POS and Non POS equipments Labeling Bar code Reader Computer Manual Cash handler POS handling procedure Electronic Article Surveillance POS Equipment Stacking norms | 12 | 0 |
| Key Performance Indicators in Retail Market | Sales compared to Budget/Target Sales compared to last year Sales per square foot Wage cost Annual sales Conversion rate Elements of Marketing Concepts | 4 | 0 |
| Test /Discussion/Revision | Test /Discussion/Revision | 2 | 0 |
| Practical Exercises | Identifying the categories of products | 4 | 0 |
| Practical Exercises | Food Safety Practices Customer Interactions | 12 | 0 |
| Practical Exercises | Public Speaking Customer Service | 8 | 0 |
| Practical Exercises | Role Play - Types of Customers Role Play- Good Customer Relationship Types of Visual Merchandising Demonstrate Visual Merchandising Retail Visual Illustrations | 20 | 0 |
| Practical Exercises | Visual Merchandising support structures Design ,Construct, Maintain props Creating a Display | 12 | 0 |
| Practical Exercises | Merchandising and Category presentation skills Selling Skills Role Plays- Good Sales Person | 12 | 0 |
| Practical Exercises | High End product selling Computer Hardware Internet,E-mail Key board Skills | 18 | 0 |
| Practical Exercises | Identifying POS and Non POS equipment Handling POS Operating POS | 12 | 0 |
| Final Test/Discussion/Revision | Final Test/Discussion/Revision | 6 | 0 |
| Career Counseling and Guidance | Career Counseling and Guidance | 20 | 0 |