| Chapter | Description | DurationHours | DurationMinutes |
| Introduction | Ice Breaking Sessions Module Overview General discipline in the institute General safety rules to be followed Brief about sales associate | 2 | 0 |
| Introduction to Retail | Various categories of the products and systems | 4 | 0 |
| First Aid | Importance of Store Safety and Security First Aid Fire Safety Evacuation procedures | 4 | 0 |
| Retail food Safety Practice | Introduction Personal Hygiene Sanitation and House keeping Food Safety Plan/Program | 4 | 0 |
| Speak Well | Importance of Personality in Career growth Introduction to communication English Speaking Traits of personality | 6 | 0 |
| Test /Discussion/Revision | Test /Discussion/Revision | 2 | 0 |
| Customer Relations | Basics of Consumer Behavior 5A's concept Profiling retail market Customer Relations Dynamics of Customer | 5 | 0 |
| Merchandising and Visual Merchandising | Introduction to Merchandising Introduction to Visual Merchandising Retail Visual Illustrations VM support structures Display Category Presentation | 8 | 0 |
| Selling Skills | Basics of Selling Greeting your prospect First time impression Rapport building Wants and Needs Questioning techniques Qualities of Sales person Body Language Effective Communication Suggestive Selling Selling high end products Handling complex situations | 10 | 0 |
| Basics of Computer | Understanding the hardware Parts of a computer Storage devices Input/Output Devices Retail and Bar coding Portable Data Terminals RFID in Retail. Internet Explorer Keyboard shortcuts Data Entry Equipments | 12 | 0 |
| Test /Discussion/Revision | Test /Discussion/Revision | 2 | 0 |
| Retail Equipments | POS and Non POS equipments Labeling Bar code Reader Computer Manual Cash handler POS handling procedure Electronic Article Surveillance POS Equipment Stacking norms | 12 | 0 |
| Key Performance Indicators in Retail Market | Sales compared to Budget/Target Sales compared to last year Sales per square foot Wage cost Annual sales Conversion rate Elements of Marketing Concepts | 4 | 0 |
| Test /Discussion/Revision | Test /Discussion/Revision | 2 | 0 |
| Practical Exercises | Identifying the categories of products Practice on giving first aid Food Safety Practices Customer Interactions Public Speaking Customer Service Role Play - Types of Customers | 20 | 0 |
| Final Test/Discussion/Revision | Final Test/Discussion/Revision | 6 | 0 |
| Soft Skills | Introduction to Soft Skills Communication Skills Self Awareness Planning and goal setting Self Management Ethics | 20 | 0 |
| Environment Safety, Health and hygiene | Machine Safety Material Handling Safety Introduction to Health and Hygiene Factors related to Health Maintaining Good Health | 20 | 0 |
| On the Job Training | On the Job Training | 20 | 0 |
| Career Counseling and Guidance | Career Counseling and Guidance | 20 | 0 |