| Chapter | Description | DurationHours | DurationMinutes |
| General Introduction | General Discipline Generala Safety guidelines Module objectives Role of a Hospitality Assistant | 2 | 0 |
| Introduction to Hotel Industry | Meaning of Hospitality Reception,Welcome,and General Treatment of a guest Role of a front office personnel | 2 | 0 |
| Types of Hotels | Downtown Hotel Sub urban hotel Resort Hotel Airport Hotel Motel | 4 | 0 |
| Importance of Grooming | Importance of Grooming Personal Hygiene | 4 | 0 |
| Internal Personal Skills | Knowledge of Food and Drink Punctuality Local Knowledge Personality Memory Honesty Sales ability Satisfying customers | 2 | 0 |
| Test /Discussion/Revision | Test /Discussion/Revision | 2 | 0 |
| Various Departments of a Hotel | General Operations Front Office House Keeping Food and Beverages Department Accounting Department Sales and Marketing Engineering and Maintenance | 4 | 0 |
| Quality of a Staff | Honesty Courtesy Tact and Diplomacy Eye for details Physical fitness Co cooperativeness | 2 | 0 |
| Introduction to Food and Beverage Department | Restaurants Coffee shops Grill room Discotheque Specialty Restaurant Night club Bar | 4 | 0 |
| Service Equipments | Types of Tableware Storage Special Equipment's Glassware Storage Types of Glasses | 4 | 0 |
| Types of Service -I | English Service French Service Siler Service American Service Cafeteria Service | 4 | 0 |
| Types of Service -II | Snack Bar Service Grill Room Service Buffet Service Russian Service Gueridon Service | 4 | 0 |
| Room Service | Introduction to room service Functions of Room service | 4 | 0 |
| Room Service | Taking the order Preparing the order Routing the order Delivering the order | 4 | 0 |
| Introduction to Front Office Department | Front office functions | 2 | 0 |
| Types of Rooms-I | Rooms in a hotel Types of rooms | 2 | 0 |
| Types of Rooms-II | Single room Double room Twin bedded rooms Double Suite Pent House Studio room Cabana Room Parlor Efficiency | 4 | 0 |
| Reservations | Modes of Reservations Sources of Reservation Group Reservations | 2 | 0 |
| Functions and Importance of front office | Introduction to front office Pre Sales Arrival and point of sale Post Sale | 2 | 0 |
| Front Office Cashier | Role of a cashier Process involved in completing Guests | 2 | 0 |
| Telephone Manners | Rules for telephone techniques Do's and Dont's | 2 | 0 |
| House Keeping | Importance of House keeping Linen room Laundry Floor Public Areas Tailor Room | 2 | 0 |
| Types of Cleaning | Dusting Sweeping Moping Scrubbing Systemetic way of cleaning Daily Cleaning Periodic cleaning Spring cleaning | 4 | 0 |
| House Keeping Equipments -I | Vacuum cleaner Polishers and scrubbers Shampooing machines Air Conditioners Geysers Electrical iron | 4 | 0 |
| House Keeping Equipments -II | Containers Brushes | 2 | 0 |
| Practicals | Practicals | 20 | 0 |
| Practicals | Practicals | 20 | 0 |
| Practicals | Practicals | 20 | 0 |
| Soft Skills | Introduction to Soft Skills Communication Skills Self Awareness Planning and goal setting Self Management Time Management Game Play Speaking and Listening Test Team Building Motivation and Inspiration Ethics | 10 | 0 |
| Safety | Machine Safety Material Handling Safety | 4 | 0 |
| Health | Factors related to Health Maintaining Good Health | 4 | 0 |
| Test | Test | 2 | 0 |
| OJT | OJT | 10 | 0 |