| Chapter | Description | DurationHours | DurationMinutes |
| Student Activity | P:Speak and Share-Confidence Building - Individual Activity - Introducting Self - Name, Qualification, about his family | 1 | 0 |
| English | Module coverage Why learning English is important | 1 | 0 |
| Computers | Definition of a computer Basic Operations of a computer | 1 | 0 |
| Product Presentation | Why Demonstration | 1 | 0 |
| Product Presentation | Why Demonstration | 1 | 0 |
| Product Presentation | D:Tips to Deliver a killer presentation | 1 | 0 |
| Product Presentation | D:Tips to Deliver a killer presentation | 1 | 0 |
| Product Presentation | D:Ice B-uper Market Sreaking Activity | 1 | 0 |
| Product Presentation | D:Ice B-uper Market Sreaking Activity | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share-Confidence Building Individual Activity - Introducting Self - Name, Qualification, about his family | 1 | 0 |
| English | Recall alphabets Recall vowels and consonants | 1 | 0 |
| Computers | History of Computers | 1 | 0 |
| Product Presentation | D:Preparation of Demo Area | 1 | 0 |
| Product Presentation | D:Preparation of Demo Area | 1 | 0 |
| Product Presentation | D:Sequence of Product Demonstration | 1 | 0 |
| Product Presentation | D:Sequence of Product Demonstration | 1 | 0 |
| Product Presentation | D:Communicating with customer | 1 | 0 |
| Product Presentation | D:Communicating with customer | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share-Confidence Building - Individual Activity - Introducting Self - Name, Qualification, about his family | 1 | 0 |
| English | Family Relationships - Some common occupations - Names of fruits and vegetables, Animals | 1 | 0 |
| Computers | Block diagram of a computer Hardware | 1 | 0 |
| Product Presentation | D:Following up | 1 | 0 |
| Product Presentation | D:Following up | 1 | 0 |
| Product Presentation | D:Decision Making | 1 | 0 |
| Product Presentation | D:Decision Making | 1 | 0 |
| Product Presentation | D:Question and Answers | 1 | 0 |
| Product Presentation | D:Question and Answers | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share-Confidence Building Individual Activity - Introducting Self - Name, Qualification, about his family | 1 | 0 |
| English | D:Student Activity | 1 | 0 |
| Computers | Basic Terms Operating system | 1 | 0 |
| Help Customers Choose Right Product | Objectives and Module overview of the session | 1 | 0 |
| Help Customers Choose Right Product | D:Why customers get confused | 1 | 0 |
| Help Customers Choose Right Product | D:Why customers get confused | 1 | 0 |
| Help Customers Choose Right Product | D:Ice Breaking Activity - News Paper Puzzle | 1 | 0 |
| Help Customers Choose Right Product | D:Ice Breaking Activity - News Paper Puzzle | 1 | 0 |
| Help Customers Choose Right Product | D:Help to choose Right Procucts | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share- Individual Activity - Introducting Self - Name, Qualification, about his family | 1 | 0 |
| English | D:Student Activity | 1 | 0 |
| Computers | D:Input/Output devices Central Processing Unit | 1 | 0 |
| Help Customers Choose Right Product | D:Help to choose Right Procucts | 1 | 0 |
| Help Customers Choose Right Product | D:Help to choose Right Products | 1 | 0 |
| Help Customers Choose Right Product | D:Store Security | 1 | 0 |
| Help Customers Choose Right Product | D:Store Security | 1 | 0 |
| Help Customers Choose Right Product | D:Learning Quiz | 1 | 0 |
| Help Customers Choose Right Product | D:Learning Quiz | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share-Confidence Building Individual Activity - Introducting Self - Name, Qualification, about his family | 1 | 0 |
| English | Grammar,Parts of speech | 1 | 0 |
| Computers | Specifications of a computer | 1 | 0 |
| Help Customers Choose Right Product | P: Role Play to help customer choose right product | 1 | 0 |
| Help Customers Choose Right Product | P: Role Play to help customer choose right product | 1 | 0 |
| Help Customers Choose Right Product | P: Role Play to help customer choose right product | 1 | 0 |
| Help Customers Choose Right Product | P: Operating Store Security Equipment | 1 | 0 |
| Help Customers Choose Right Product | P: Operating Store Security Equipment | 1 | 0 |
| Help Customers Choose Right Product | P: Operating Store Security Equipment | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student activity | Speak and Share-Confidence Building Individual Activity - Introducting Self - Name, Qualification, about his family | 1 | 0 |
| English | Grammar,Parts of speech | 1 | 0 |
| Computers | P:Application softwares Student activity | 1 | 0 |
| Maximise Sales | Introduction and Module Overview | 1 | 0 |
| Maximise Sales | P:Role Play : Promoting Sales | 1 | 0 |
| Maximise Sales | P:Role Play : Promoting Sales | 1 | 0 |
| Maximise Sales | D:Promoting Sales | 1 | 0 |
| Maximise Sales | D:Promoting Sales | 1 | 0 |
| Test | Test | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share-Confidence Building Individual Activity - Introducting Self - Name, Qualification, about his family | 1 | 0 |
| English | Grammar,Parts of speech | 1 | 0 |
| Computers | P:Student Activity | 1 | 0 |
| Maximise Sales | D:Promoting Sales | 1 | 0 |
| Maximise Sales | D:Case Studies | 1 | 0 |
| Maximise Sales | D:Case Studies | 1 | 0 |
| Maximise Sales | P: promoting Sales | 1 | 0 |
| Maximise Sales | P: promoting Sales | 1 | 0 |
| Maximise Sales | P: promoting Sales | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share- Confidence Building Introducing your friend - Name, hobbies | 1 | 0 |
| English | Grammar,Parts of speech | 1 | 0 |
| Computers | D:Windows Nomenclature Creating Files and Folders | 1 | 0 |
| Specialist support to facilitate Purchases | Introduction and Module Overview | 1 | 0 |
| Specialist support to facilitate Purchases | D:Facts and Fiction | 1 | 0 |
| Specialist support to facilitate Purchases | Introduction and Video | 1 | 0 |
| Specialist support to facilitate Purchases | Discussion Points | 1 | 0 |
| Specialist support to facilitate Purchases | D:Product Features | 1 | 0 |
| Specialist support to facilitate Purchases | D:Product Features | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share- Confidence BuildingIntroducing your friend - Name, hobbies | 1 | 0 |
| English | Grammar,Parts of speech | 1 | 0 |
| Computers | D:Windows Nomenclature Creating Files and Folders | 1 | 0 |
| Specialist support to facilitate Purchases | Benefits of Products | 1 | 0 |
| Specialist support to facilitate Purchases | Benefits of Products | 1 | 0 |
| Specialist support to facilitate Purchases | Advantages of Products | 1 | 0 |
| Specialist support to facilitate Purchases | Advantages of Products | 1 | 0 |
| Specialist support to facilitate Purchases | Purpose of Communication with Customers | 1 | 0 |
| Specialist support to facilitate Purchases | D:Good Example 1 | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student activity | Speak and Share- Confidence BuildingIntroducing your friend - Name, hobbies | 1 | 0 |
| English | Grammar,Parts of speech | 1 | 0 |
| Computers | D:Installing simple softwares | 1 | 0 |
| Specialist support to facilitate Purchases | D:Good Example 2 | 1 | 0 |
| Specialist support to facilitate Purchases | D:Poor Example | 1 | 0 |
| Specialist support to facilitate Purchases | Product Knowledge | 1 | 0 |
| Specialist support to facilitate Purchases | Product Knowledge | 1 | 0 |
| Specialist support to facilitate Purchases | Personal Hygiene and Back up Plan | 1 | 0 |
| Specialist support to facilitate Purchases | D:Delivering Killer Presentation | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student activity | Speak and Share- Confidence BuildingIntroducing your friend - Name, hobbies | 1 | 0 |
| English | Grammar,Parts of speech | 1 | 0 |
| Computers | D:Installing simple softwares | 1 | 0 |
| Specialist support to facilitate Purchases | D:Delivering Killer Presentation | 1 | 0 |
| Specialist support to facilitate Purchases | D:Engaging Customer | 1 | 0 |
| Specialist support to facilitate Purchases | D:Listening to the customer | 1 | 0 |
| Specialist support to facilitate Purchases | D:Involving customers and Customizing your demo | 1 | 0 |
| Specialist support to facilitate Purchases | D:Involving customers and Customizing your demo | 1 | 0 |
| Specialist support to facilitate Purchases | D:Involving customers and Customizing your demo | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student activity | Speak and Share- Confidence BuildingIntroducing your friend - Name, hobbies | 1 | 0 |
| English | Grammar,Parts of speech | 1 | 0 |
| Computers | P:MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Specialist support to facilitate Purchases | D:Preparing Demo Area | 1 | 0 |
| Specialist support to facilitate Purchases | D:Preparing Demo Area | 1 | 0 |
| Specialist support to facilitate Purchases | D:Preparing Demo Area | 1 | 0 |
| Specialist support to facilitate Purchases | D:Sequence of Demo | 1 | 0 |
| Specialist support to facilitate Purchases | D:Sequence of Demo | 1 | 0 |
| Specialist support to facilitate Purchases | D:Sequence of Demo | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student activity | Speak and Share- Confidence BuildingIntroducing your friend - Name, hobbies | 1 | 0 |
| English | Grammar,Parts of speech | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Specialist support to facilitate Purchases | D:Body Language | 1 | 0 |
| Specialist support to facilitate Purchases | D:Body Language | 1 | 0 |
| Specialist support to facilitate Purchases | D:Body Language | 1 | 0 |
| Specialist support to facilitate Purchases | D:Body Language | 1 | 0 |
| Specialist support to facilitate Purchases | D:Body Language | 1 | 0 |
| Specialist support to facilitate Purchases | P:Activity | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student activity | Speak and Share- Confidence BuildingIntroducing your friend - Name, hobbies | 1 | 0 |
| English | Grammar,Parts of speech | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Specialist support to facilitate Purchases | P:Activity | 1 | 0 |
| Specialist support to facilitate Purchases | P:Activity | 1 | 0 |
| Specialist support to facilitate Purchases | D:Follow up | 1 | 0 |
| Specialist support to facilitate Purchases | D:Follow up | 1 | 0 |
| Specialist support to facilitate Purchases | D:Follow up | 1 | 0 |
| Test | Test | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student activity | Speak and Share - Thinking - The tourist place I like most in Karnakata | 1 | 0 |
| English | Tenses | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Specialist support to facilitate Purchases | P:Role Play | 1 | 0 |
| Specialist support to facilitate Purchases | P:Learning Quiz | 1 | 0 |
| Specialist support to facilitate Purchases | P:Learning Quiz | 1 | 0 |
| After Sales Service | Introduction and Module Overview/Module index | 1 | 0 |
| After Sales Service | Introduction and Module Overview/Module index | 1 | 0 |
| After Sales Service | Provividing specialized services and after sales support | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share - Thinking - My Village | 1 | 0 |
| English | Tenses | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| After Sales Service | Providing specialized services and after sales support | 1 | 0 |
| After Sales Service | P:Provividing specialized services and after sales support | 1 | 0 |
| After Sales Service | P:Providing specialized services and after sales support | 1 | 0 |
| After Sales Service | P:After Sales services | 1 | 0 |
| After Sales Service | P:After Sales services | 1 | 0 |
| After Sales Service | P:Wrapup | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student activity | Speak and Share - Thinking - My Village | 1 | 0 |
| English | Tenses | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Credit Applications | Introduction and Module Overview / Module index | 1 | 0 |
| Credit Applications | Definition of Retail Credit facility | 1 | 0 |
| Credit Applications | Definition of Retail Credi facility | 1 | 0 |
| Credit Applications | Eligibility Documents | 1 | 0 |
| Credit Applications | Eligibility Documents | 1 | 0 |
| Credit Applications | Customer Document Requirement | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share -Thinking Recently released movie | 1 | 0 |
| English | Tenses | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Credit Applications | Credit Cards | 1 | 0 |
| Credit Applications | Credit Cards | 1 | 0 |
| Customer Relationship | Introduction/Module Over view/Module Index | 1 | 0 |
| Customer Relationship | D:Activity | 1 | 0 |
| Customer Relationship | D:Activity | 1 | 0 |
| Customer Relationship | D:Activity | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share - Thinking My Favourite Game | 1 | 0 |
| English | Tenses | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Customer Relationship | Meaning of Customer Service | 1 | 0 |
| Customer Relationship | D:Internal / External Customer | 1 | 0 |
| Customer Relationship | D:Internal / External Customer | 1 | 0 |
| Customer Relationship | D:Communication Verbal and Non Verbal | 1 | 0 |
| Customer Relationship | D:Communication Verbal and Non Verbal | 1 | 0 |
| Customer Relationship | D:Communication Verbal and Non Verbal | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share - Thinking -My Favourite Food | 1 | 0 |
| English | Tenses | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Customer Relationship | D:Communication Verbal and Non Verbal | 1 | 0 |
| Customer Relationship | D:Communication Verbal and Non Verbal | 1 | 0 |
| Customer Relationship | D:Rapport Building | 1 | 0 |
| Customer Relationship | D:Rapport Building | 1 | 0 |
| Customer Relationship | D:Rapport Building | 1 | 0 |
| Customer Relationship | D:Body Language | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share - Thinking- My State Karnataka | 1 | 0 |
| English | Tenses | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Customer Relationship | D:Body Language | 1 | 0 |
| Customer Relationship | D:Body Language | 1 | 0 |
| Customer Relationship | D:Assertiveness | 1 | 0 |
| Customer Relationship | D:Assertiveness | 1 | 0 |
| Customer Relationship | D:Assertiveness | 1 | 0 |
| Customer Relationship | D:Art of Listening | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share - My learning in the last session | 1 | 0 |
| English | Tenses | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Customer Relationship | D:Art of Listening | 1 | 0 |
| Customer Relationship | D:Art of Listening | 1 | 0 |
| Customer Relationship | D:Wait and Watch for Non Verbal Communication | 1 | 0 |
| Customer Relationship | D:Wait and Watch for Non Verbal Communication | 1 | 0 |
| Customer Relationship | D:Handling angry/Irate and unhappy customers | 1 | 0 |
| Test | Test | 1 | 0 |
| Student activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share - Thinking-My Hero | 1 | 0 |
| English | Tenses | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Customer Relationship | D:Handling angry/Irate and unhappy customers | 1 | 0 |
| Customer Relationship | P:Activity | 1 | 0 |
| Customer Relationship | P:Activity | 1 | 0 |
| Customer Relationship | P:Activity | 1 | 0 |
| Reliable Customer Service | Module Overview/Goal/Index | 1 | 0 |
| Reliable Customer Service | P:Role Plays | 1 | 0 |
| Students Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Actvity | Speak and Share - Thinking -My Role Model | 1 | 0 |
| English | Tenses | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Reliable Customer Service | P:Role Plays | 1 | 0 |
| Reliable Customer Service | Promoting Sales | 1 | 0 |
| Reliable Customer Service | Promoting Sales | 1 | 0 |
| Reliable Customer Service | Service Quality | 1 | 0 |
| Reliable Customer Service | Service Quality | 1 | 0 |
| Reliable Customer Service | Service Quality | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share -Thinking History of Karnataka | 1 | 0 |
| English | Articles, Active Voice, Passive Voice | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Reliable Customer Service | Service Quality | 1 | 0 |
| Customer Concerns | Module Over view/ Goal /Index | 1 | 0 |
| Customer Concerns | Why customers complain? | 1 | 0 |
| Customer Concerns | Why customers complain? | 1 | 0 |
| Customer Concerns | Activity : Stress Burster | 1 | 0 |
| Customer Concerns | Activity : Stress Burster | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share - Thinking - Rulers of Karnataka | 1 | 0 |
| English | Articles, Active Voice, Passive Voice | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Customer Concerns | Handling Complaints | 1 | 0 |
| Customer Concerns | Handling Complaints | 1 | 0 |
| Customer Concerns | Handling Complaints | 1 | 0 |
| Customer Concerns | Handling Complaints | 1 | 0 |
| Customer Concerns | Handling Complaints | 1 | 0 |
| Customer Concerns | Handling Complaints | 1 | 0 |
| Customer Concerns | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share - Thinking - Good Qualities of my Trainer | 1 | 0 |
| English | Articles, Active Voice, Passive Voice | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Improve Customer Service | Introduction/Module Over view/Index | 1 | 0 |
| Improve Customer Service | Ice breaker Activity : Customer Delight | 1 | 0 |
| Improve Customer Service | Continous Improvement | 1 | 0 |
| Improve Customer Service | Continous Improvement | 1 | 0 |
| Improve Customer Service | Continous Improvement | 1 | 0 |
| Store Security | Introduction. Module Over view/Module Index | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share - Thinking - Good things about Bidar | 1 | 0 |
| English | Articles, Active Voice, Passive Voice | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Store Security | Ice Breaking Activity : My name is | 1 | 0 |
| Store Security | Importance of Security | 1 | 0 |
| Store Security | Type of Secutity Risks | 1 | 0 |
| Store Security | Type of Secutity Risks | 1 | 0 |
| Store Security | Shop Lifting | 1 | 0 |
| Store Security | Theft by staff | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Share - Thinking - Food Joints in Bidar | 1 | 0 |
| English | Articles, Active Voice, Passive Voice | 1 | 0 |
| Computers | MS Word - Use of MS word - Word Processing concepts - Create, Save, Edit, Format a document | 1 | 0 |
| Store Security | Vandalism | 1 | 0 |
| Store Security | Terrorist Activity | 1 | 0 |
| Store Security | Terrorist Activity | 1 | 0 |
| Store Security | Identifying Security Risks | 1 | 0 |
| Store Security | Identifying Security Risks | 1 | 0 |
| Store Security | Reporting Security Risks | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre Role Plays | 1 | 0 |
| English | D:Articles, Active Voice, Passive Voice | 1 | 0 |
| Computers | Typing Tutor | 1 | 0 |
| Store Security | Reporting Security Risks | 1 | 0 |
| Store Security | Activity : Belly Ballon Break | 1 | 0 |
| Store Security | Preventing Security Risks | 1 | 0 |
| Store Security | Preventing Security Risks | 1 | 0 |
| Store Security | D:Understanding Security Devices | 1 | 0 |
| Test | Test | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre Role Plays | 1 | 0 |
| English | D:Articles, Active Voice, Passive Voice | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| Store Security | D:Understanding Security Devices | 1 | 0 |
| Store Security | D:Quiz | 1 | 0 |
| Image Building | Module Over view/ Module Index/Goal | 1 | 0 |
| Image Building | D:Ice breaking Activity: Mission Statements | 1 | 0 |
| Image Building | D:What is Image Building | 1 | 0 |
| Image Building | Why customers keep coming back? | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre Role Plays | 1 | 0 |
| English | D:Articles, Active Voice, Passive Voice | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| Image Building | How do we make business promises and how so we keep them? | 1 | 0 |
| Image Building | Strong Evaluation of your organizational abilities | 1 | 0 |
| Image Building | Involving your customer in business planning | 1 | 0 |
| Image Building | Tips to build a positive image of self and the organization | 1 | 0 |
| Image Building | Tips to build a positive image of self and the organization | 1 | 0 |
| Customer Service Skills | D:Customer Service Skills | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre Role Plays | 1 | 0 |
| English | D:Writing and Speaking | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| Customer Service Skills | D:Customer Service Skills | 1 | 0 |
| Customer Service Skills | D:Customer Service Skills | 1 | 0 |
| Customer Service Skills | D:Customer Service Skills | 1 | 0 |
| Customer Service Skills | D:Customer Service Skills | 1 | 0 |
| Customer Service Skills | D:Customer Service Skills | 1 | 0 |
| Customer Service Skills | D:Customer Service Skills | 1 | 0 |
| Customer Service Skills | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre Role Plays | 1 | 0 |
| English | D:Writing and Speaking | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| Health and Safety | Introduction/ Module overview/Module index | 1 | 0 |
| Health and Safety | Ice Breaking Activity: Lifting, Carrying and Handling | 1 | 0 |
| Health and Safety | Health and Safety in Retail Setup | 1 | 0 |
| Health and Safety | Introduction to Health and Safety | 1 | 0 |
| Health and Safety | D:Case Study | 1 | 0 |
| Health and Safety | D:Analysis | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre | 1 | 0 |
| English | D:Writing and Speaking | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| Health and Safety | Indoor Quality and Pollution | 1 | 0 |
| Health and Safety | Indoor Quality and Pollution | 1 | 0 |
| Health and Safety | Lifting and Carrying Standards | 1 | 0 |
| Health and Safety | Lifting and Carrying Standards | 1 | 0 |
| Health and Safety | Fire Prevention | 1 | 0 |
| Health and Safety | Fire Prevention | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre | 1 | 0 |
| English | D:Writing and Speaking | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| Health and Safety | D:Machine Guarding | 1 | 0 |
| Health and Safety | D:Trash Disposal | 1 | 0 |
| Health and Safety | D:Electrical Safety | 1 | 0 |
| Health and Safety | D:Working in the cold | 1 | 0 |
| Health and Safety | D:Working in the cold | 1 | 0 |
| Health and Safety | D:Group Activity - Role Plays | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre Role Plays | 1 | 0 |
| English | Writing and Speaking | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| Health and Safety | D:Group Activity - Role Plays | 1 | 0 |
| Team work | Module Over view/ Goal /Index | 1 | 0 |
| Team work | D:What is a Team | 1 | 0 |
| Team work | D:What is a Team | 1 | 0 |
| Team work | D:Circles of Trust | 1 | 0 |
| Team work | D:Circles of Trust | 1 | 0 |
| Student Actvity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre | 1 | 0 |
| English | D:Reading Dolch List | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| Team work | D:Team work Quiz | 1 | 0 |
| Team work | D:Team work summary and wrap up | 1 | 0 |
| Working Effectivey in an Organizartion | Module Over view/ Module Index/Goal | 1 | 0 |
| Working Effectivey in an Organizartion | D:What is a Team? | 1 | 0 |
| Working Effectivey in an Organizartion | D:Who can build the tallest tower? | 1 | 0 |
| Working Effectivey in an Organizartion | D:Who can build the tallest tower? | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre | 1 | 0 |
| English | Reading Dolch List | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| Working Effectivey in an Organizartion | D:Be an effective Team Player | 1 | 0 |
| Working Effectivey in an Organizartion | D:Responsibilities at Work | 1 | 0 |
| Working Effectivey in an Organizartion | D:Responsibilities at Work | 1 | 0 |
| Recap Sessions | Recap Sessions | 1 | 0 |
| Recap Sessions | Recap Sessions | 1 | 0 |
| Recap Sessions | Recap Sessions | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre | 1 | 0 |
| English | D:Reading Dolch List | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre | 1 | 0 |
| English | Reading Dolch List | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Visit to Nearest Malls | Visit to Nearest Malls | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre | 1 | 0 |
| English | D:Reading Simple Sentences | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| P: Practice | P:Identifying different products in a retail store and arrange | 1 | 0 |
| P: Practice | P:Identifying different products in a retail store and arrange | 1 | 0 |
| P: Practice | P:Identifying different products in a retail store and arrange | 1 | 0 |
| P: Practice | P:Identifying different products in a retail store and arrange | 1 | 0 |
| P: Practice | P:Identifying different products in a retail store and arrange | 1 | 0 |
| P: Practice | P:Identifying different products in a retail store and arrange | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Speak and Body Language - Theatre | 1 | 0 |
| English | D:Reading Simple Sentences | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| P: Practice | P:Preparing Demo Area | 1 | 0 |
| P: Practice | P:Preparing Demo Area | 1 | 0 |
| P: Practice | P:Preparing Demo Area | 1 | 0 |
| P: Practice | P:Preparing Demo Area | 1 | 0 |
| P: Practice | P:Preparing Demo Area | 1 | 0 |
| P: Practice | P:Preparing Demo Area | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations - General Safety Precautions | 1 | 0 |
| English | D:Reading Paragraphs | 1 | 0 |
| Computers | P:Typing Tutor | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations - Product Demonstration | 1 | 0 |
| English | D:Reading Paragraphs | 1 | 0 |
| Computers | Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| P: Practice | P:Giving a Demonstration | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations - Assists customers in choosing right products | 1 | 0 |
| English | D:Greetings | 1 | 0 |
| Computers | Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations - Maximize sales | 1 | 0 |
| English | D:Greetings | 1 | 0 |
| Computers | P:Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| P: Practice | P:Selling Products | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations - Speciliased support to facilitate purchases | 1 | 0 |
| English | D:Listening Practice | 1 | 0 |
| Computers | P:Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations -After sales service | 1 | 0 |
| Computers | Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| P: Practice | Effective Communication : Role Plays | 1 | 0 |
| P: Practice | Effective Communication : Role Plays | 1 | 0 |
| P: Practice | Effective Communication : Role Plays | 1 | 0 |
| P: Practice | Effective Communication : Role Plays | 1 | 0 |
| P: Practice | Effective Communication : Role Plays | 1 | 0 |
| P: Practice | Effective Communication : Role Plays | 1 | 0 |
| P: Practice | Effective Communication : Role Plays | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations -Credit applications | 1 | 0 |
| English | D:Listening Practice | 1 | 0 |
| Computers | P:Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| P: Practice | P:Effective Communication : Role Plays | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations -Customer relationship | 1 | 0 |
| English | D:Listening Practice | 1 | 0 |
| Computers | P:Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations - Customer service | 1 | 0 |
| English | D:LSR Role Plays | 1 | 0 |
| Computers | P:Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| P: Practice | P:Store Security | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations - Store security | 1 | 0 |
| English | D:LSR Role Plays | 1 | 0 |
| Computers | P:Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| P: Practice | P:Food Safety Practice | 1 | 0 |
| P: Practice | P:Food Safety Practice | 1 | 0 |
| P: Practice | P:Food Safety Practice | 1 | 0 |
| P: Practice | P:Food Safety Practice | 1 | 0 |
| P: Practice | P:Food Safety Practice | 1 | 0 |
| P: Practice | P:Food Safety Practice | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations - Selling products | 1 | 0 |
| English | D:Conversation - Group Discussion | 1 | 0 |
| Computers | P:Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| P: Practice | P:Food Safety Practice | 1 | 0 |
| P: Practice | P:Food Safety Practice | 1 | 0 |
| P: Practice | P:Food Safety Practice | 1 | 0 |
| Activity | P:Setting up Retail Shop | 1 | 0 |
| P: Practice | P:Food Safety Practice | 1 | 0 |
| P: Practice | P:Food Safety Practice | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations -Image building | 1 | 0 |
| English | D:Conversation - Group Discussion | 1 | 0 |
| Computers | P:Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| Revision | Revision | 1 | 0 |
| Soft Skills | D:Self Introduction Student Activity | 1 | 0 |
| Soft Skills | D:Communication Skills - Verbal communication | 1 | 0 |
| Soft Skills | D:Communication Skills - Non Verbal Communication - (Body Language) | 1 | 0 |
| Soft Skills | D:Enhancing Listening Skills | 1 | 0 |
| Soft Skills | D:Critical thinking and management skills | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations - Health and safety | 1 | 0 |
| English | D:Writing application letter Leave letter, any other forms | 1 | 0 |
| Computers | P:Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| Soft Skills | D:Negotiation skills | 1 | 0 |
| Soft Skills | D:Presentation skills | 1 | 0 |
| Soft Skills | D:Communication Skills - Verbal communication | 1 | 0 |
| Soft Skills | D:Grooming | 1 | 0 |
| Soft Skills | D:Grooming | 1 | 0 |
| Soft Skills | D:Motivation and Inspiration | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations - Managing angry customers | 1 | 0 |
| English | Writing application letter Leave letter, any other forms | 1 | 0 |
| Computers | P:Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| Soft Skills | D:Motivation and Inspiration | 1 | 0 |
| Soft Skills | D:Interpersonal Skills | 1 | 0 |
| Soft Skills | D:Presentaion Skills | 1 | 0 |
| Soft Skills | D:Interpersonal Skills | 1 | 0 |
| Soft Skills | D:Interpersonal Skills | 1 | 0 |
| Soft Skills | D:Interpersonal Skills | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| Student Activity | Presentations - Team work | 1 | 0 |
| English | D:Final Evaluation | 1 | 0 |
| Computers | P:Use of MS Excel - Understand Electronic Spread sheet concepts - Create, Save, Edit and format a spread sheet | 1 | 0 |
| Soft Skills | D:Team Building | 1 | 0 |
| Soft Skills | D:Team Building | 1 | 0 |
| Soft Skills | D:Time Management | 1 | 0 |
| Soft Skills | D:Time Management | 1 | 0 |
| Soft Skills | D:Resume Preparation | 1 | 0 |
| Soft Skills | D:Management skills | 1 | 0 |
| Student Activity | Team Building Activity/ Energizer | 1 | 0 |
| English | D:Final Evaluation | 1 | 0 |
| Computers | T: Computers Use of PowerPoints Create, Save, Edit, Format a New Presentation | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Computers | Use of internet - Understand the concept of URL - Creating an e-mail account - Send and Receive mails | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Revision/Computer | Revision/Computer | 1 | 0 |
| Final Evaluation / Employer Talk | Final Evaluation / Employer Talk | 1 | 0 |
| Final Evaluation / Employer Talk | Final Evaluation / Employer Talk | 1 | 0 |
| Final Evaluation / Employer Talk | Final Evaluation / Employer Talk | 1 | 0 |
| Final Evaluation / Employer Talk | Final Evaluation / Employer Talk | 1 | 0 |
| Final Evaluation / Employer Talk | Final Evaluation / Employer Talk | 1 | 0 |
| Final Evaluation / Employer Talk | Final Evaluation / Employer Talk | 1 | 0 |
| Final Evaluation / Employer Talk | Final Evaluation / Employer Talk | 1 | 0 |
| Final Evaluation / Employer Talk | Final Evaluation / Employer Talk | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |
| OJT | OJT | 1 | 0 |